No refunds applicable only exchange in specific cases

Overview

At DDS Jewelry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request an exchange within 7 calendar days from the date of delivery, subject to the conditions outlined below and with additional fees.

By placing an order with DDS Jewelry, you acknowledge and agree to this Refund & Exchange Policy.

Eligibility for Exchange

To qualify for a Exchange, all of the following conditions must be met:

  • The Exchange request must be submitted within 7 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging, tags, accessories, and promotional items.
  • Proof of purchase must be provided.
  • The item must not show signs of wear, alteration, damage, cleaning, resizing, or misuse.

DDS Jewelry reserves the right to refuse any Exchange that does not meet these requirements

Damaged or Incorrect Items

If you receive an incorrect item or an item that arrives damaged, you must notify us within 48 hours of delivery by providing:

  • Order number.
  • Clear photographs of the item.
  • Photographs of the packaging.

Failure to report the issue within 48 hours may result in the claim being declined.

DDS Jewelry reserves the right to inspect and verify all claims before approving a replacement or refund.

Additional non-Exchangeable items:

  • Earrings that have been worn or removed from their original sealed packaging.
  • Customized, personalized, engraved items.
  • Clearance, discounted, promotional, or sale items.
  • Items purchased as part of special campaigns unless otherwise stated.
  • Any item showing signs of use, wear, damage, or modification.

Exchanges

We currently offer exchanges only for:

  • Manufacturing defects.
  • Incorrect items shipped by DDS Jewelry.

Exchange requests are subject to product availability.

Shipping Exchanges

To return your product, you should Contact us

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us for questions related to returns.

No refunds possible